This is the Privacy Statement of Golden Hands Community B.V. (hereinafter: “GH”). If you use our website www.goldenhands.life, you sometimes leave personal data. In this privacy statement we explain who we are, how and why we process your personal data, how we protect your personal data, what rights you have with regard to the processing and we state all other relevant information.

GH uses your data in accordance with the applicable Dutch and European privacy legislation. Your data will be processed in a lawful and careful manner.

GH

GH is the controller for the personal data it receives from its customers and visitors to the website. You can find our contact details at the bottom of this page.

Which personal data do we collect and are processed?

When you use our services, we collect various personal data from you for different purposes. Any data with which a natural person can be directly or indirectly identified is personal data. We can collect ordinary and special personal data such as:

Contact details: first names, surname, age, date of birth, address and city, e-mail address (es), telephone number(s);

Payment details: bank account number, name account holder;

Economic data: education, profession;

Correspondence data: digital and / or written correspondence between customer / website visitor and GH, digital and / or written messages from customers;

Marketing preferences: whether or not you wish to receive a newsletter.

For what purposes do we process your data? 

The execution of the agreement;

Compliance with legal obligations;

Communication and marketing purposes.

The legal grounds for data processing

There must be a legal basis for the processing of your personal data. There are six legal bases: consent, performance of an agreement, legal obligation, vital interests, general interests and legitimate interests. GH will only process your personal data if this is necessary for the conclusion and performance of the agreement, with your consent, if required by law or if GH has a legitimate interest. If the personal data is necessary for the execution of the agreement, a legal obligation that requires data or there is a legitimate interest, GH does not need to ask your permission.

GH also can process personal data. For that data, GH requires your explicit consent for its processing.

The execution of the agreement

Without obtaining information from you which is required for the fulfillment of our agreement we cannot fulfill it and we cannot offer you optimal service. We only process personal data with your explicit consent.

Compliance with legal obligations

Your data will also be collected and further processed so that GH can comply with its legal obligations or legitimate interests. We may provide your data to government agencies, such as the tax authorities and the police, so that we can comply with our legal obligations.

Communication and marketing purposes

Customer service

Before you decide to engage GH, you may want to know more about the services it offers. In order to contact you and provide you with customer service, some of your personal data is required. The data that you provide to us in your contact request, in writing, digitally or by telephone, will be processed by GH.

Contact form

When filling in the contact form, you indicate that you want to get in contact with GH. You may therefore be requested to provide the data necessary for the execution of the agreement by GH.

Newsletter

GH can use your personal data (names and e-mail address) to send you newsletters. This is only possible if you have given us permission in advance to use this data for sending a newsletter. We may also contact you by telephone to inform you of new services. If you are a customer of GH, we can also send you newsletters without your permission. You always have the option to unsubscribe from receiving the newsletter.

Transfer to third parties

GH can pass on your personal data to third parties. This is always done in a lawful and careful manner. We will only pass on your data to third parties if we have your unambiguous consent or if this is permitted under the GDPR.

Parties to whom your data may be passed on are potential partners, consultants and the administrative office. We also provide certain information to an administration office that arranges our administration. In addition, your data may be provided to government agencies such as the police. We may provide your data to the judicial authorities and legal aid providers if the legitimate interest of GH requires this. Finally, we pass on your data to our hosting provider who may only process the personal data on our behalf and under our supervision, only for purposes that we determine and under strict confidentiality.

Cookies

GH uses cookies. You can find our cookie statement here.

What privacy rights can you exercise?

You have certain privacy rights. Below is stated what those rights are and what they entail. You can contact us by e-mail to exercise those rights. We kindly request you to clearly indicate in your correspondence that your request relates to one of your privacy rights. GH will respond to your request within four weeks. If you submit a request to us based on the rights below, please note that we may ask for additional information to identify you.

Right to access and rectification or erasure

You can submit a request for inspection, correction or deletion. You have the right to information about whether or not your personal data is processed and if personal data is processed, you have the right to inspect those personal data. You also have the right to certain information. You can read what information that is in Article 15 of the General Data Protection Regulation (hereinafter: “GDPR). The right to rectification is not conditional. Incorrect or incomplete information will be changed or completed by GH. You are entitled to data erasure in a number of cases. If this is the case, it is described in Article 17 GDPR.

Right to restriction of processing

In certain cases, you can request to limit the processing of your data. You can request a restriction in the following four cases:

If your details may be incorrect. We must then check the data and during that period we are not allowed to use the disputed data;

If the processing of your personal data is unlawful and you do not want the data to be deleted immediately. If processing is unlawful, GH must destroy the personal data. If you want to request the data later, you must request us to restrict the processing so that the data still exists;

If GH no longer needs the personal data for the processing purposes, but you do need them for the establishment, exercise or defense of a legal claim;

When you have lodged an objection to the processing, you can request a restriction of the processing pending the answer to the question whether the legitimate grounds of GH processing outweigh your interests in ending the processing.

In the above cases, GH is in principle no longer allowed to use your personal data, but it cannot (yet) delete it.

Right of data portability

You have the right to “data portability”. This means that you can request us to provide you with the personal data relating to you that you have provided to us. This only applies to digital (non-paper) personal data that GH processes on the basis of your consent or in the performance of an agreement concluded with you. You then have the right to transfer this data to another controller. GH will provide the data to you in a structured manner, so that you can easily transfer it. If you request this and this is technically possible, GH can also forward the personal data directly to the other controller.

Right to object

You have the right to object to the processing of your personal data because of your specific situation. You can then request us to stop processing via the contact details at the bottom of the page. We will stop processing, unless GH has compelling reasons to continue to process your data and those reasons outweigh your interests. If it is not entirely clear whether the interests of GH outweigh, GH must then restrict the processing of data in accordance with privacy legislation until the assessment has been made. GH may and will no longer process your data in that case. GH will respond to your objection within 4 weeks.

Notwithstanding the above, you also have the right to object to the processing of your personal data for direct marketing such as sending newsletters. If you object in that context, GH will immediately stop processing after receiving your objection. If you indicate that you no longer wish to receive a newsletter, GH will not send it to you anymore.

Right to file a complaint

GH will do its utmost to protect your privacy and is very careful with your data. If you are nevertheless dissatisfied with the way GH handles your personal data, you can contact us and we will be happy to find a solution together with you. You also have the right to lodge a complaint with the competent supervisory authority. In the Netherlands, this is the Dutch Data Protection Authority.

Retention periods

GH only stores your personal data for as long as is necessary for the purposes of the processing as included in this privacy statement or as long as is required by law or regulations. After this period, the information will be destroyed, unless the law requires the information to be kept for a longer period of time.

Under Netherlands tax obligations, GH is obliged to keep its records for 7 years.

With regard to customers, data such as your name and address, e-mail address, telephone numbers and correspondence between you and GH will be kept for a maximum of five years after the end of the agreement.

Withdrawal of Consent

You can withdraw your consent to the processing of certain personal data at any time. Withdrawal of consent is only possible for those personal data for which you have previously given your unambiguous consent. You can withdraw your consent in any way, for example by sending an e-mail. The withdrawal of your consent does not affect the lawfulness of the processing based on the consent before its withdrawal.

Update of the privacy statement

GH can change this privacy statement at any time by publishing a new privacy statement on the website. For the most recent version of our privacy statement, we refer you to our website www.goldenhands.life.

Contact

If you have any questions about our privacy statement, you can reach us by telephone, in writing or digitally using the following information:

Golden Hands Community B.V.

VAT-id NL860863955B01

Bilderdijklaan 44

2741 AP Waddinxveen

+31 6 84 90 60 07

info@goldenhands.life